Senior Sales Advisor

We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers. \n\nThis opportunity comes at a standout moment in Cooksongold’s continued growth and evolution, as we further elevate our Birmingham Showroom experience to reflect the quality of the brands, products and clients we serve. \n\nWe have recently appointed a new Showroom Manager, whose 30+ years of specialist jewellery experience brings a distinctly luxury-focused perspective to the showroom.

Joanne’s career spans manufacturing, high-end retail and senior leadership, with her most recent role involving the successful opening of a prestigious multi-showroom environment for one of the world’s leading watch and jewellery retailers. This background adds an exceptional level of insight, standards and attention to detail to the Birmingham showroom. \n\nThe Role \n\nAs a Senior Sales Advisor, you will play a key role in supporting this elevated vision.

Working closely with the Showroom Manager, you will deliver a refined, consultative and professional client journey, lead by example on the showroom floor and ensure every interaction reflects the heritage, luxury and expertise that define the Cooksongold brand. \n\nKey Responsibilities: \n\n- All clients are greeted and served in a professional manner from our welcome desk. \n- All products must be accompanied by the appropriate signed paperwork.

\n- Any issues raised by the customer to be discussed and resolved to the satisfaction of both parties. \n- Deliver an exceptional client experience. \n- Maintain a strong communication link to the Showroom Manager to review all aspects of store trading.

\n- Strict compliance with cash control measures. \n- Overview all daily Stock takes and ensure procedures are undertaken. \n- Oversee the running of the rota set by the Showroom Manager on our welcome desk, ensuring it’s running efficiently.

\n- Actively being Pro-Active on sales on a day-to-day basis and making sure all KPIs are met. \n- Ensure a comprehensive knowledge of all policies / procedures relevant to our Birmingham Store. \n- Product knowledge is constantly reviewed to enable professional customer service.

\n\nAbout you \n\nTo succeed in this role, you'll need previous experience within a customer service role or similar, being able to communicate clearly and with people at all levels. You must also be willing to do whatever it takes to get the job done, whilst being able to cope under pressure. \n\nBenefits \n\nYou will benefit from: \n\n- Up to 34 days’ paid leave per year (including bank holidays) \n- A generous Pension Scheme where employee contributions are matched by the company up to 8% \n- Employee Assistance Programme \n- Interest-free loans for travel to work costs \n- Life Assurance up to x4 salary \n- Discounts on company products \n\nOur Job Applicant Privacy Notice can be viewed on our website.

\n\nThis vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency